Refund policy
STROHIA RETURN & REFUND POLICY
At STROHIA, every product is made to order. This helps us reduce unnecessary inventory and produce each item specifically when you order it. Because of this, our return and exchange policy is different from that of a traditional retail store.
RETURNS & EXCHANGES
Because our products are made to order, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or selecting the wrong product.
Please review the product description and size guide carefully before placing your order. If you are unsure about sizing, contact us at info@strohia.com before ordering and we will be happy to help.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery at info@strohia.com.
Please include:
• Your order number
• A description of the problem
• Clear photos showing the item and the issue
• A photo of the size or product label where relevant
Once we have reviewed the issue, eligible claims will be resolved with a replacement or refund at no additional cost to you.
Please do not send an item back unless we specifically ask you to do so.
ORDER CANCELLATIONS & CHANGES
Because orders can enter production shortly after they are placed, please contact us as soon as possible at info@strohia.com if you need to cancel or change an order.
We will do our best to accommodate your request if production has not yet started. Once an order has entered production, we cannot guarantee that it can be changed or cancelled.
SIZE & COLOR SELECTION
Customers are responsible for selecting the correct size and color when placing an order. Because each item is made to order, we cannot provide a refund, return, or exchange if the wrong size or color was selected.
We strongly recommend checking the size guide provided on the product page before ordering.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
SHIPPING ISSUES
If your order appears to be lost, significantly delayed, or has another delivery-related issue, please contact us at info@strohia.com with your order number so we can investigate.
Incorrect or incomplete shipping addresses may result in additional shipping or replacement costs.
YOUR LEGAL RIGHTS
Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where local law provides rights that cannot be waived, those rights will apply.
CONTACT US
For any questions regarding returns, refunds, damaged items, or your order, contact us at:
info@strohia.com
STROHIA
OWN YOUR MOTION.