Shipping policy
STROHIA SHIPPING POLICY
At STROHIA, each product is made to order. This means your items are produced specifically for you after your order is placed.
ORDER PROCESSING & PRODUCTION
Most orders are produced and prepared for shipping within 2–7 business days after your order is submitted.
Production times are estimates and may occasionally take longer during busy periods, holidays, stock shortages, or other circumstances outside our control.
Once an order has entered production, we cannot guarantee that changes or cancellations can be made.
SHIPPING & DELIVERY
For orders shipping within the United States, Standard Shipping is $5.95.
FREE Standard Shipping is available on orders of $75 or more.
Standard Shipping typically takes 5–10 business days after production. Delivery times are estimates and are not guaranteed.
Some STROHIA products may be produced or fulfilled from different locations. As a result, your items may MOVE in separate shipments.
If your items ship separately, you may receive more than one tracking number.
TRACKING
When tracking is available, you will receive tracking information once your order has shipped.
Please allow some time for tracking information to update after your shipment has been processed by the carrier.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact us immediately at info@strohia.com. We will do our best to make the correction before production or shipping begins, but changes cannot be guaranteed once an order has entered production.
STROHIA is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
DELAYS
Occasionally, orders may be delayed due to carrier disruptions, severe weather, peak shipping periods, customs processing, or other circumstances outside our control.
If your order appears to be significantly delayed, please contact us at info@strohia.com and include your order number so we can investigate.
LOST OR MISSING ORDERS
If your order has not arrived within the estimated delivery period, please contact us at info@strohia.com as soon as possible.
Please report missing or delivery-related issues within 30 days of the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.
SHIPPING DESTINATIONS
STROHIA currently ships within the United States only. International shipping is not available at this time.
As STROHIA expands, additional shipping destinations may become available.
CONTACT US
If you have questions about shipping or an existing order, contact us at:
STROHIA
OWN YOUR MOTION.